ABOUT RETURNS
If you are not satisfied with our product, check out our guidelines and restrictions below for returns and how to file one:
What are your guidelines for returns?
If in any case that you have ordered through our website and you intend to return the product, we generally have a return period of seven (7) working days upon delivery of the product, given the following conditions.
I. BUYER-FAULT CONDITIONS
Generally, if upon observation, it is deemed that the cause of the errors is at the buyer’s end (i.e. buyer ordered the wrong product/quantity or buyer handled the product improperly causing damages), we unfortunately will not be able to process a return for your product.
Provided, based on the cost and type of the product you have purchased, you may still communicate with your attending sales representative for this concern.
II. SELLER-FAULT CONDITIONS
On the contrary, if the fault is deemed to be from our (seller’s) end of the transaction (i.e. seller provided the wrong product/quantity compared to what was ordered), we will be processing a return for your product. Provided that you will be able to supply the requirements as laid-out in the “How do I file for return?” section.
III. DETERMINING POINT OF DELIVERY
To determine when your order is deemed as delivered to be able to specify your return period of seven (7) working days, you may refer to your invoice and locate the date on which it was signed by either (1) signed by you from self pick-up/scheduled delivery or (2) signed by the courier service provider.
IV. FOR NON-STANDARD PRODUCTS
Generally, non-standard products, or products that we do not actively replenish a readily available stock of and are directly outsourced from suppliers on a per-order basis are not subject for returns.
How do I file for a return? (Standard Products)
If you believe that your order meets the guidelines and restrictions for return, and you intend to file one, please follow the steps provided below.
STEP 1. Prepare the requirements. If you want to file for a return, kindly prepare the following requirements.
A. The product to be returned, which must be regarded as fit-for-resale (unused, on its original condition, and on its original packaging, as when picked-up/delivered).
Please note that orders are generally quality-checked by our sales representatives before packaging. You will also be given a chance, or you may request, to check the condition of the product upon self pick-up or scheduled delivery. This process is usually recorded through video for documentation purposes. If you received your order via courier service providers, please ensure to document the opening of the package through video as well for reference.
B. A copy of the signed invoice.
C. Proof of payment for the transaction.
STEP 2. Present your interest for a refund. You may present your interest for a refund in two ways:
A. If you have connected with an attending sales representative from our team, you may inform him/her and attach the requirements needed.
B. If you have not connected with a sales representative, you may email us on our main email at <sales@dcpi.com.ph> together with the requirements needed or use the contact form below. Please ensure to provide full information regarding the transaction for faster facilitation of your request.
STEP 3. Follow the provided directions based on the conversation with us. You will be provided with instructions and available schedule for returns. Please note that it is incumbent upon you to ensure that the items are securely packaged, appropriately labeled, and transported in strict compliance with all relevant laws and regulations
